Terms and Conditions for Man With A Van Bounds Green
These Terms and Conditions set out the basis on which Man With A Van Bounds Green provides moving, loading, transport, and related service work to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before proceeding. They are intended to create a clear and fair agreement covering the booking process, payment terms, cancellation rights, liability limits, waste handling, and the law that applies to this service.
Service description. Our man with a van Bounds Green service may include collection, delivery, transportation, loading, unloading, and similar support connected with domestic or commercial moves, single-item transport, and general van hire with driver. The exact scope of work will depend on the information provided by the customer at the time of enquiry and any written confirmation issued before the job starts. Unless expressly agreed otherwise, our team is not responsible for packing, dismantling, reassembly, specialist lifting, storage, or handling items that require a dedicated trade or licensed specialist.
By requesting a quote or reserving a date, the customer confirms that all information supplied is accurate and complete, including item sizes, collection and delivery addresses, access conditions, parking restrictions, stair access, lift availability, time limits, and any special handling requirements. If the actual job differs materially from the information given, we may revise the price, adjust the vehicle and crew allocated, refuse unsafe items, or cancel the booking where performance would be impractical or unsafe. All quotations are based on the information available at the time and may be amended if circumstances change.
Booking process. A booking becomes valid only when we have accepted the request and, where required, received any deposit or written confirmation. The customer should review the booking details carefully, including service date, estimated time window, addresses, item list, and any add-ons. We may ask for photographs, dimensions, or further details before acceptance. Acceptance of a quotation does not guarantee availability until the booking is confirmed. Any request to change the date, time, vehicle size, or service scope is subject to availability and may alter the final price.
On the day of service, the customer or an authorised representative must be present, reachable, or otherwise available to provide instructions and approve any necessary decisions. If no responsible person is available, we may be unable to proceed. Our team is entitled to assume that all goods presented for transport belong to the customer or have been properly authorised for movement. We may refuse to carry items that are illegal, hazardous, improperly packaged, or likely to cause damage to other property, the vehicle, or any person.
If access conditions are different from those stated at booking, including blocked entrances, limited parking, unusually narrow access, or lift failure, additional time charges or waiting charges may apply. The customer is responsible for ensuring that permissions are obtained where needed for parking, building access, loading bay use, or entry to restricted premises. Delays caused by the customer, building management, or third parties are not our responsibility and may affect completion times or costs. We will always try to remain flexible, but scheduling depends on operational feasibility.
Payments. Payment terms will be confirmed in the quotation or booking confirmation. Unless agreed in writing, payment is due in full on completion of the work and before unloading is finalised if requested by the driver. We may require a deposit, card pre-authorisation, or advance payment to secure a booking. Accepted payment methods may vary and may include bank transfer, card payment, or cash, depending on the arrangement confirmed in advance. Any bank charges, failed payment costs, or collection costs caused by late or missed payment may be charged to the customer where permitted by law.
All prices are based on the service details supplied before the job begins. The final invoice may include additional charges for waiting time, extra labour, additional stops, congestion, tolls, parking charges, changes to route, oversized items, flights of stairs, lifts unavailable, extended travel caused by inaccurate information, or disposal of waste where agreed. If a customer requests a variation during the job, we will explain any extra cost as soon as reasonably possible. Unless stated otherwise, prices are exclusive of VAT or other taxes where applicable.
Failure to pay. If payment is not made when due, we may withhold completion of the service, retain goods where lawful, or suspend future bookings until the outstanding amount is settled. Interest and reasonable recovery costs may be applied to overdue sums, subject to applicable law. A dispute about part of the invoice does not entitle the customer to withhold payment of the undisputed balance. We encourage prompt reporting of any billing concern so it can be reviewed quickly and fairly.
Cancellations and postponements. The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation terms may depend on how much notice is provided, whether a deposit has been paid, and whether resources have already been allocated. If the cancellation occurs close to the agreed time, or after the team has been dispatched, some or all of the fee may remain payable to cover lost time, fuel, and scheduling costs. Where a deposit is refundable, any deduction for administration or incurred costs will be explained.
We may cancel or postpone a booking where weather, traffic disruption, vehicle breakdown, staff illness, unsafe access, legal restrictions, or other events beyond our reasonable control prevent us from carrying out the work safely or on time. In such circumstances, we will try to offer a revised date or alternative arrangement. We are not liable for indirect losses arising from a cancellation or delay caused by events outside our control, provided we have acted reasonably and informed the customer as soon as practicable.
If the customer is not ready at the agreed time, or if the job cannot start because of inaccessible premises, missing keys, incorrect address details, or failure to secure required permissions, we may treat this as a late cancellation or a failed attendance. In those circumstances, the full fee or an agreed call-out charge may be payable. This approach helps fairly cover the cost of time reserved for the service and resources deployed in good faith.
Customer responsibilities. The customer must ensure that goods are suitable for transport and properly prepared unless we have agreed in writing to do packing or preparation. Fragile items should be packed securely, and loose contents should be removed from furniture where possible. Any item that is unusually heavy, unstable, valuable, or sensitive should be clearly identified before the job begins. The customer must also remove pets, clear routes, and take reasonable steps to protect floors, walls, and doorframes where access may be tight or awkward.
The customer is responsible for backing up digital data before transport of computers, drives, or electronic equipment. We do not guarantee the preservation of software, stored data, or pre-existing settings unless specifically agreed. Similarly, the customer should keep cash, jewellery, passports, documents, and other small valuables separate and under personal supervision. We may decline to move items that are dangerous, prohibited, or unsuitable for the vehicle or the conditions present at the site.
Behaviour and safety. We reserve the right to stop work if anyone at the location behaves aggressively, unlawfully, or in a way that creates risk to our staff or property. Our team may refuse instructions that would breach health and safety standards, traffic law, weight limits, or any other legal requirement. If work is suspended for safety reasons caused by the customer or other persons present, the service fee may still be chargeable in full or in part.
Liability. We will take reasonable care in performing the service, but our liability is limited to losses caused by our proven negligence, breach of contract, or wilful misconduct, subject always to mandatory rights that cannot be excluded by law. We are not liable for pre-existing damage, ordinary wear and tear, hidden defects, inadequate packaging, poor access conditions, or losses that were not reasonably foreseeable. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Where items are transported, the customer must notify us in advance of any particularly fragile, high-value, or irreplaceable goods. Even with notice, we may require special packaging, additional insurance, or a specific service agreement before accepting such items. Our staff may inspect items to assess whether they can be carried safely, and we may refuse items if the risk is excessive. Any claim for damage must be supported by reasonable evidence, including photographs and a clear description of the item, the damage, and when it was discovered.
To the extent permitted by law, we are not responsible for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress arising from delays, cancellations, or service issues. Our total liability for any claim arising from a single booking will not exceed the amount paid or payable for that specific booking, except where a higher limit is required by law. This limitation is intended to be fair and proportionate to the nature of the service provided by a Bounds Green man and van operator.
Waste regulations. If waste removal, clearance, or disposal is included in the service, the customer must tell us exactly what waste is involved. We will only collect, transport, or dispose of waste where it is lawful for us to do so and where any necessary licensing, transfer arrangements, or documentation are in place. The customer must not present hazardous, clinical, asbestos-containing, chemical, or otherwise controlled waste unless this has been expressly agreed and all legal requirements are satisfied.
Waste must be accurately described, separated where needed, and packed so that it can be handled safely. The customer remains responsible for ensuring that the waste is lawfully produced and that no prohibited items are mixed in. We may refuse any waste load that appears to contain unauthorised materials or presents a compliance risk. If disposal is carried out on the customer’s behalf, any applicable charges, site fees, or regulatory costs may be added to the invoice.
Environmental compliance. The customer acknowledges that waste duty of care rules may apply, and that records, descriptions, or transfer notes may be required. We will act in accordance with applicable UK waste legislation and will not knowingly engage in unlawful disposal. If the customer gives false information about waste type or origin, the customer may be liable for all resulting costs, penalties, enforcement action, or remediation expenses. In such cases, we may also end the service immediately.
Insurance and claims. We may hold appropriate business insurance for the nature of the service, but this does not mean that every item is insured for every circumstance. The customer should check whether their own household, contents, or business policy provides cover during transit. Any claim must be reported as soon as reasonably possible after the issue is discovered, with supporting evidence and a clear explanation of what happened. Failure to allow us a reasonable opportunity to inspect the issue may affect the claim outcome.
Where we admit liability or are found liable, we may choose to repair, replace, or pay the reasonable reduction in value of the damaged item, subject to the limitations in these terms. We will not be responsible for sentimental value or special commercial significance unless this has been specifically agreed in writing before the job starts. Customers are encouraged to tell us about any unusually valuable items in advance so that the correct arrangements can be considered.
These terms are intended to operate alongside any specific quotation, booking confirmation, or written amendment agreed by both parties. If there is any inconsistency, the written service-specific agreement will take priority for the matters it covers. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in force. No failure or delay by us in enforcing a right will prevent us from relying on it later.
Governing law. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If the service is supplied to a customer in another part of the UK, the applicable local legal rights that cannot be waived will still apply where relevant, but the main governing law remains as stated above.
General provisions. We may update these Terms and Conditions from time to time to reflect operational changes, legal requirements, or improvements to service administration. The version in force at the time of booking will normally apply to that booking unless a later written update is agreed. Customers should retain a copy of the booking confirmation and any written amendments for their records. Use of the service after notice of updated terms may be treated as acceptance where permitted by law.
By booking a service with Man With A Van Bounds Green, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. This agreement is designed to be practical, transparent, and fair for both parties, while allowing the service to operate efficiently and safely. If a customer needs a special arrangement, it should be agreed in writing before the work begins so that expectations remain clear on both sides.