Man With a Van Bounds Green Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Bounds Green provides removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or uses our services.

We, us, our means the operator of Man With a Van Bounds Green providing the services.

Services means any transport, removal, collection, delivery, packing, loading, unloading, waste removal or related services provided by us.

Goods means the items and personal belongings that you request us to move, handle, store, transport, or otherwise deal with.

Booking means a confirmed request for services, whether made online, in writing or verbally, and accepted by us.

2. Scope of Services

We provide man and van removal services, including small house and flat moves, single item moves, local transport, and related services such as loading and unloading. We may also provide limited waste removal services where agreed in advance and carried out in compliance with applicable waste regulations.

The exact scope of the services will be as set out in your booking confirmation, quotation, or as otherwise agreed between you and us prior to the commencement of the work.

3. Booking Process

3.1 Booking requests may be made by phone, online form, or in writing. A booking is only confirmed when we explicitly accept it and provide you with a confirmation, which may be verbal, written, or electronic.

3.2 When making a booking you must provide accurate and complete information, including:

Full collection and delivery addresses.

Details of access restrictions such as stairs, narrow doorways, parking limits or time restrictions.

An accurate description and approximate volume or list of the Goods to be moved.

Details of any fragile, heavy, or valuable items.

Any special handling requirements.

3.3 Our quotation and booking confirmation are based on the information you provide. If the information is inaccurate or incomplete, we reserve the right to adjust the price, timing, or refuse to proceed with the work.

3.4 Bookings are subject to availability. We may refuse or cancel any booking at our discretion, provided that we refund any prepayments already received for services not yet performed, unless cancellation is due to your breach of these terms.

4. Quotations and Pricing

4.1 Quotations may be given as fixed price or based on an hourly rate.

4.2 Fixed price quotations are valid for a limited period specified at the time of quotation. After this period, we may revise the quotation.

4.3 Hourly rate work is charged from the agreed start time or arrival window until completion, including reasonable travel, loading, unloading, and any waiting time caused by factors outside our control.

4.4 Price adjustments may apply if:

The job takes longer than expected due to circumstances not disclosed at the time of booking.

Additional Goods or locations are added.

Access is more difficult than advised or requires extra staff or equipment.

There are delays outside our control, including waiting for keys or access, incorrect addresses, or delays caused by other parties.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on completion of the job on the day of service.

5.2 We may require a deposit or full prepayment to secure your booking. Any such requirement will be communicated at the time of booking.

5.3 Accepted payment methods will be confirmed during the booking process. Cash payments must be made directly to our representative before the end of the job where required.

5.4 If payment is not received when due, we reserve the right to:

Charge reasonable interest on overdue amounts at the statutory rate until payment is made in full.

Withhold delivery of Goods or retain them until payment is received.

Recover from you all costs and expenses incurred in collecting overdue amounts.

5.5 For business customers, credit terms may be offered at our discretion. Where credit terms are agreed, payment must be made within the stated period from the invoice date.

6. Cancellations and Amendments

6.1 If you need to cancel or change your booking, you must notify us as soon as possible.

6.2 We reserve the right to apply the following cancellation charges, based on the notice period before the scheduled start time:

More than 72 hours notice: No cancellation fee, and any deposit may be refunded or applied to a future booking at our discretion.

Between 24 and 72 hours notice: Up to 50 percent of the quoted price may be charged.

Less than 24 hours notice or no show: Up to 100 percent of the quoted price may be charged.

6.3 If you significantly amend the booking, including the date, time, addresses, or volume of Goods, this may be treated as a cancellation and rebooking, and charges may apply.

6.4 We will use reasonable efforts to arrive and complete the job at the agreed time. However, arrival times are estimates and may be affected by traffic, weather, or other circumstances beyond our control. We will not be liable for any losses or costs arising from delays, but we will keep you informed and complete the work as soon as reasonably possible.

6.5 In rare cases, we may need to cancel or rearrange your booking due to events outside our control, vehicle breakdown, staff illness, or safety concerns. In such cases we will offer to reschedule or refund any payments received for services not provided. Our liability is limited to this refund or rescheduled service.

7. Your Responsibilities

7.1 You must ensure that:

The premises at both collection and delivery addresses are safe, accessible, and ready for our arrival.

Parking is available and legal near the property. Any parking permits, visitor passes, or temporary permissions must be arranged by you in advance.

All Goods are properly packed and ready for transport unless packing services have been specifically included in your booking.

Items are dismantled where necessary and can safely pass through doorways, corridors, and stairways.

7.2 You are responsible for complying with any leasehold rules, building regulations, or property management requirements that may apply to moving in or out of a building.

7.3 You must not ask us to transport or handle any items that are illegal, dangerous, flammable, explosive, perishable, or otherwise unsuitable for transport, including but not limited to:

Illicit drugs, weapons, or stolen goods.

Compressed gas cylinders, fuel, solvents, or chemicals.

Biological or medical waste.

7.4 If we reasonably believe that Goods may be illegal, hazardous, or in breach of these terms, we may refuse to handle them and may terminate the service without liability.

8. Waste Regulations and Rubbish Removal

8.1 We comply with applicable UK waste regulations and duty of care requirements. Where we collect waste, this will be done only in accordance with the law and limited to items we are permitted to carry.

8.2 You must accurately describe any waste to be removed, and ensure it does not contain hazardous materials, electrical items that require special processing, or restricted waste types unless we have expressly agreed and are legally authorised to handle them.

8.3 We are not a general waste disposal service. Any waste removal must be agreed in advance and may incur separate charges based on type and weight of materials and disposal fees.

8.4 Fly-tipping or illegal dumping is strictly prohibited. We will only dispose of waste at authorised facilities. You remain responsible for any fines, penalties, or costs arising from false information you provide about the nature of the waste.

9. Exclusions and Special Items

9.1 We do not take responsibility for the following unless specifically agreed in writing and suitably insured:

Money, jewellery, watches, precious metals or stones.

Valuable collections, artwork, antiques, or items of exceptional value.

Important documents, deeds, securities, or data storage devices.

Animals or living plants.

9.2 If you include such items without our knowledge or explicit agreement, you do so entirely at your own risk, and our liability for these items is excluded.

9.3 If any item requires specialist handling, disconnection, or installation, such as large appliances, pianos, or complex furniture, you must inform us at the time of booking. We do not perform plumbing, electrical disconnection, or technical installation services.

10. Our Liability

10.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to Goods arises only where such loss or damage is caused by our proven negligence while the Goods are in our care.

10.2 We are not liable for:

Loss or damage arising from your failure to pack properly, secure items, or prepare goods for transport.

Damage to items that were already defective, worn, or inherently fragile.

Minor cosmetic damage such as small scratches or scuffs that may reasonably occur during handling and transport, particularly on pre-worn furniture.

Loss or damage caused by atmospheric or climate conditions, fair wear and tear, or inherent defects in the Goods.

10.3 Our total liability for any loss, damage, or claim in relation to a single booking is limited to a fair and reasonable amount, which will not exceed the lower of:

The actual replacement value of the damaged or lost Goods, or

A reasonable sum proportionate to the charges paid for the relevant service.

10.4 We will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of income, loss of opportunity, or emotional distress, whether in contract, tort, or otherwise.

10.5 Where you are a business customer, all implied warranties and conditions are excluded to the maximum extent permitted by law, and our liability is limited as described above.

11. Claims and Complaints

11.1 You must inspect your Goods as soon as reasonably possible after completion of the service.

11.2 Any visible loss or damage that you believe is our responsibility must be reported to us within 48 hours of completion of the job. For non-visible loss or damage, you must notify us within a reasonable time and in any event no later than 7 days after the service.

11.3 We may request evidence such as photographs, receipts, or descriptions of the Goods and the damage. You must provide us with reasonable opportunity to inspect the items.

11.4 Failure to notify us within the specified time may affect our ability to investigate and may result in your claim being reduced or rejected.

11.5 We aim to handle all complaints fairly and promptly. If we agree that we are responsible, we may choose to repair the item, replace it with a similar item, or provide appropriate financial compensation, subject to the limitations set out in these terms.

12. Insurance

12.1 We hold appropriate insurance relevant to our services. However, this may not cover all types of Goods or all values.

12.2 You are encouraged to arrange your own additional insurance cover for high value or fragile items, or for wider protection than that provided under these terms.

13. Force Majeure

13.1 We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, vehicle breakdowns, strikes, civil disturbances, or acts of government.

13.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and seek to rearrange the service where possible.

14. Privacy and Data

14.1 We will collect and use personal information that you provide in connection with your booking for the purposes of administering and providing the services, handling payments, and meeting legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and will not sell your data to third parties. Any sharing of data with third parties will only occur where necessary for service delivery or required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

16.2 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.

16.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services provided under that booking.

16.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, understandings, or agreements, whether written or oral.

By proceeding with a booking with Man With a Van Bounds Green, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.